Terms and Conditions

You agree to provide accurate information, use the website lawfully and avoid attempts to interfere with its security, availability, accounts, payment flow or administrative systems.

JayLuxe aims to present accurate product descriptions, images, prices and stock information. Colours and presentation can vary by screen. Products, promotions, availability and prices may change before an order is successfully paid and verified.

An order is accepted after the payment provider confirms a successful transaction and the JayLuxe server verifies and stores the order. JayLuxe may contact you when an order requires clarification, cannot be fulfilled or appears fraudulent.

Delivery estimates are not guarantees. Customers are responsible for providing complete and accurate contact and delivery information. Additional charges or delays may apply for some locations or unsuccessful delivery attempts.

Return eligibility depends on the item, condition, timing and hygiene or safety considerations. Customers should contact JayLuxe promptly and should not use, alter or discard the item or packaging while a concern is being reviewed.

A website booking submission is a request, not a confirmed appointment. Availability, location, timing, final price, deposits, cancellation terms and service details are confirmed directly by the JayLuxe team.

You are responsible for protecting your account credentials and for activity performed through your account. Contact JayLuxe promptly if you believe your account or email has been compromised.

To the extent permitted by applicable law, JayLuxe is not responsible for losses caused by events outside reasonable control, third-party outages or misuse of the website. These terms may be updated as the website and services change.